This Privacy Policy explains how SACRED NATURE FURNITURE LTD collects, uses and protects your personal information when you visit our website, contact us, place an order, or interact with us.
SACRED NATURE FURNITURE LTD is a company registered in England and Wales.
Company number: 17149861
Registered office: Lower Whitemore Farm, Whitemore, Congleton, United Kingdom, CW12 3NF
Email: snfinefurniture@gmail.com
For the purposes of UK data protection law, SACRED NATURE FURNITURE LTD is the “data controller” of your personal information.
1. What information we collect
We may collect the following information:
Your name
Your email address
Your phone number
Your delivery and billing address
Details about your enquiry or order
Payment and transaction information
Communication history with us
Marketing preferences, such as newsletter sign-ups
Website usage information, such as pages visited, device type, browser type and IP address
Any other information you choose to provide when contacting us
We do not intentionally collect sensitive personal information unless you choose to provide it.
2. How we collect your information
We collect personal information when you:
Visit our website
Complete a contact form
Email, phone, message or contact us through social media
Place an order or make an enquiry
Sign up to our newsletter
Interact with our website cookies or analytics tools
3. How we use your information
We use your personal information to:
Respond to enquiries
Provide quotes and information about our furniture
Process orders and payments
Arrange delivery or collection
Manage customer service, returns or aftercare
Send order updates
Keep business and accounting records
Improve our website, products and services
Send marketing emails, where you have agreed to receive them
Protect our website and business from fraud, misuse or security issues
Comply with legal and tax obligations
4. Our lawful basis for using your information
Under UK data protection law, we must have a lawful basis for using your personal information.
We may rely on:
Contract
Where we need your information to provide products, process orders, arrange delivery or respond to pre-purchase enquiries.
Legitimate interests
Where we use your information to run and improve our business, respond to enquiries, keep records, protect our website, and communicate with customers.
Consent
Where you sign up to receive marketing emails or where cookies require consent.
Legal obligation
Where we need to keep records for tax, accounting, legal or regulatory reasons.
5. Marketing communications
We will only send you marketing emails if you have agreed to receive them or where the law allows us to contact existing customers about similar products or services.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.
We will not sell your personal information to third parties.
6. Who we share your information with
We may share your personal information with trusted third parties where necessary, including:
Payment processors
Delivery and courier providers
Website hosting and website platform providers
Email and IT service providers
Accountants, bookkeepers or professional advisers
Legal advisers, insurers or regulators
HMRC or other public authorities where required by law
We only share information where necessary and expect third parties to protect your information properly.
7. Payments
If you make a payment, your payment information may be processed by a third-party payment provider. We do not usually store full card details ourselves.
Please check the payment provider’s own privacy policy for more information about how they process payment data.
8. Cookies and website analytics
Our website may use cookies and similar technologies to:
Make the website work properly
Remember your preferences
Understand how visitors use the website
Improve website performance
Support marketing or analytics tools, where used
You can control cookies through your browser settings. For more information, please see our Cookie Policy.
9. How long we keep your information
We only keep your personal information for as long as necessary.
As a general guide:
Enquiry information may be kept for up to 24 months
Order and customer records may be kept for up to 6 years for tax and accounting purposes
Marketing information is kept until you unsubscribe or withdraw consent
Website analytics data is kept according to the settings of the analytics provider
We may keep information for longer if required for legal, tax, accounting or dispute purposes.
10. International transfers
Some of the services we use may store or process personal information outside the UK.
Where this happens, we will take reasonable steps to ensure your information is protected in line with UK data protection law, such as using approved safeguards or working with reputable service providers.
11. How we protect your information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no website, email system or online service can be guaranteed to be completely secure.
12. Your data protection rights
You have rights over your personal information, including the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your information in certain circumstances
Ask us to restrict how we use your information
Object to how we use your information
Withdraw consent where we rely on consent
Request a copy of your information in a portable format
Complain to the Information Commissioner’s Office
To exercise your rights, contact us at:
13. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK data protection regulator:
Information Commissioner’s Office
Website: https://ico.org.uk
Phone: 0303 123 1113
14. Third-party links
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices, content or security of those websites.
You should read their privacy policies before providing any personal information.
15. Children’s privacy
Our website and services are not aimed at children. We do not knowingly collect personal information from children.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
17. Contact us
For any questions about this Privacy Policy or how we use your personal information, contact:
SACRED NATURE FURNITURE LTD
Email: snfinefurniture@gmail.com