These Terms and Conditions apply to your use of this website and to any purchase, order, enquiry or transaction made with SACRED NATURE FURNITURE LTD.
By using our website or placing an order with us, you agree to these Terms and Conditions.
1. Who we are
We are SACRED NATURE FURNITURE LTD, a company registered in England and Wales.
Company number: 17149861
Registered office: Lower Whitemore Farm, Whitemore, Congleton, United Kingdom, CW12 3NF
Email: snfinefurniture@gmail.com
2. Our products
We design, make and sell furniture and related items.
Some products may be ready-made, while others may be made to order, bespoke, customised or produced in limited quantities.
Because many of our products use natural materials, there may be natural variations in colour, grain, texture, markings, shape and finish. These variations are part of the character of the product and should not be treated as faults.
3. Website information
We do our best to keep the information on our website accurate and up to date.
However, we cannot guarantee that all product descriptions, images, dimensions, prices, availability or other content will always be completely accurate, error-free or current.
Product images are for guidance only. The actual product may vary slightly due to natural materials, screen settings, lighting, handmade finishes or production differences.
4. Orders
When you place an order or make an enquiry, you agree that the information you provide is accurate and complete.
An order is not accepted until we have confirmed it in writing by email, message, invoice or another written confirmation.
We reserve the right to refuse or cancel an order where:
A product is unavailable
There is an error in the price or product information
Payment has not been received
We suspect fraud or misuse
We are unable to fulfil the order for any reasonable reason
5. Prices
All prices are shown in pounds sterling unless stated otherwise.
Prices may change at any time, but changes will not affect orders we have already confirmed.
Unless stated otherwise, delivery costs are not included in the product price and may be charged separately.
6. Payment
Payment terms will be confirmed before your order is accepted.
We may require full payment or a deposit before starting work, reserving stock or arranging delivery.
If a deposit is required, we will tell you whether it is refundable or non-refundable before you pay.
For bespoke, customised or made-to-order items, deposits may be non-refundable once work has started or materials have been ordered.
7. Bespoke and made-to-order products
For bespoke, customised or made-to-order products, it is your responsibility to check all details carefully before confirming the order.
This may include:
Measurements
Materials
Finish
Colour
Design details
Delivery requirements
Access restrictions
Once a bespoke or made-to-order item has been confirmed, changes may not always be possible.
If changes are possible, they may result in additional costs or delays.
Custom-made and personalised items only need to be refunded if they are faulty, according to UK consumer guidance.
8. Lead times
Any lead times we provide are estimates only.
We will do our best to meet estimated completion and delivery dates, but delays may happen due to material availability, production requirements, supplier delays, courier issues or circumstances outside our control.
We are not responsible for delays caused by inaccurate information provided by you, missed delivery arrangements, access issues or late payment.
9. Delivery
Delivery options, costs and timescales will be confirmed before your order is completed.
You are responsible for making sure that:
The delivery address is accurate
Someone is available to accept delivery
There is suitable access to the property
The product will fit through doors, stairways, lifts and entry points
Any parking, loading or access restrictions are made clear to us in advance
If delivery fails because of incorrect information, missed appointments or unsuitable access, you may be charged additional delivery or storage fees.
10. Risk and ownership
Risk in the product passes to you once the product has been delivered to you or collected by you.
Ownership of the product passes to you only once we have received full payment.
11. Cancellations
For standard online orders, consumers usually have the right to cancel up to 14 days after the goods are delivered. UK government guidance says businesses must tell customers about this right for online and distance sales.
To cancel an eligible order, you must contact us clearly in writing at:
The right to cancel may not apply to bespoke, customised, personalised or made-to-order products, unless the item is faulty.
12. Returns and refunds
For eligible standard products, you must return the item in its original condition, unused and with reasonable care taken.
Unless the item is faulty or we have agreed otherwise, you are responsible for the cost of returning the item.
Refunds will usually be processed within 14 days of us receiving the returned item or receiving evidence that the item has been returned. UK guidance says businesses must refund customers within 14 days of receiving returned goods.
We may reduce the refund if the product has been used, damaged or handled beyond what is necessary to inspect it.
13. Faulty or damaged goods
If your item arrives damaged or faulty, contact us as soon as possible at:
Please include:
Your name
Order details
A description of the issue
Clear photos of the damage or fault
Photos of the packaging, where relevant
Goods supplied to consumers must be of satisfactory quality under the Consumer Rights Act 2015.
Nothing in these Terms and Conditions affects your statutory rights.
14. Care and maintenance
You are responsible for looking after the product properly once it has been delivered or collected.
Furniture made from natural materials may react to heat, sunlight, moisture, humidity, cleaning products or improper use.
We are not responsible for damage caused by:
Misuse
Accidental damage
Poor maintenance
Incorrect cleaning
Exposure to unsuitable conditions
Normal wear and tear
Changes in natural materials over time
15. Measurements and access
For bespoke or made-to-order products, you are responsible for providing accurate measurements unless we have agreed to measure the space ourselves.
We are not responsible for issues caused by incorrect measurements, unsuitable access, or failure to check whether the product will fit into the intended space.
16. Intellectual property
All content on this website, including text, images, designs, branding, logos, product names, product photography and website content, belongs to us or our licensors unless stated otherwise.
You must not copy, reproduce, distribute, modify or use our content for commercial purposes without written permission.
17. Website use
You agree not to misuse our website.
You must not:
Attempt to hack, damage or disrupt the website
Upload malicious code
Copy or scrape website content without permission
Use the website for unlawful purposes
Interfere with other users’ access to the website
We may suspend or restrict access to the website if we believe it is being misused.
18. Third-party links
Our website may contain links to third-party websites, including social media platforms.
We are not responsible for the content, privacy practices, products, services or security of third-party websites.
19. Limitation of liability
We are not responsible for any loss that is not reasonably foreseeable.
We are not liable for business losses, loss of profit, loss of revenue, loss of opportunity, loss of goodwill or indirect losses.
Nothing in these Terms and Conditions limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory consumer rights.
20. Events outside our control
We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control.
This may include supplier delays, transport issues, severe weather, accidents, illness, strikes, shortages, technical failures, fire, flood or other events beyond our control.
21. Privacy
We handle personal information in accordance with our Privacy Policy.
You should read our Privacy Policy to understand how we collect, use and protect your personal information.
22. Changes to these Terms
We may update these Terms and Conditions from time to time.
The latest version will be posted on this website with an updated “Last updated” date.
The Terms that apply to your order will be the Terms in place at the time your order is confirmed.
23. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the courts of England and Wales.
24. Contact us
For questions about these Terms and Conditions, contact:
SACRED NATURE FURNITURE LTD
Email: snfinefurniture@gmail.com